Product Owner with CJE(Customer journey expert)

Mandatory skill:

Candidate should be having experience in Mobile Channel (1 implementation of mobile channel)

Candidate should have experience in Banking CJE

Must-Have:

• Customer-Centric Thinking – Strong ability to understand customer needs, pain points, and expectations to create seamless experiences.
• A compelling vision when it comes to exceptional digital customer experiences
• Experience in customer journey mapping and optimization. Understanding process and hands on. Data-Driven Decision Making – Proficiency in analyzing customer data, journey analytics, and insights to drive improvements.
• The ability to simplify complex information and translate it into user-friendly digital solutions.
• Strong communication and collaboration skills to work effectively across cultures and disciplines. Agile & Collaboration Skills – Experience working in Agile/Scrum teams, collaborating with designers, developers, and product owners.
• Comfort working in a dynamic and fast-paced environment. Stakeholder Management & Communication – Strong ability to engage and influence internal teams, ensuring alignment between customer needs and business goals.
• Banking experience, Digital & Banking Knowledge – Understanding of digital banking trends and hands on.
• Fluency in English.

Nice-to-Have:

• Knowledge of nudging.
• Knowledge of Spanish or Italian (Optional)