Customer Success Manager

Over onze klant

Our client is a European provider of pre and in-employment screening solutions, helping organisations make informed hiring decisions through fast, compliant, and secure background checks. Their cloud-based platform integrates seamlessly with HR systems and supports clients across 65+ countries, with a strong focus on data privacy, candidate experience, and regulatory compliance.

• Take full ownership of the client relationship post-sale for larger and enterprise-level accounts.
• Lead client on boarding in coordination with technical and product teams.
• Act as a strategic advisor, helping clients integrate screening solutions into their HR workflows and maximise platform value.
• Monitor account health, usage, and satisfaction, proactively identifying risks and opportunities.
• Provide high-touch support and guidance, including product training, performance reviews, and best practices.
• Collaborate cross-functionally with sales, product, and support teams to resolve client issues and provide feedback that drives continuous improvement.
• Identify up sell and expansion opportunities; partner with the sales team where appropriate.
• Maintain accurate account records and activity updates in CRM and success platforms.

• 7+ years of experience in Customer Success, Account Management, or related client-facing roles.
• Proven track record managing large and complex client accounts with multiple stakeholders.
• Experience in SaaS, HR technology, or background screening services is highly preferred.
• Excellent relationship-building, communication, and problem-solving skills.
• Strong business acumen and a consultative, solution-oriented mindset.
• Comfortable navigating technical conversations and coordinating cross-departmental teams.
• Fluent in Dutch and English; additional languages are a plus.

• A strong compensation package with the potential to earn 25% of your annual salary in bonus.
• Collaborative and mission-driven team culture
• A great office in a highly desirable neighbourhood in Amsterdam.
• Opportunity to join a growing company in the HR tech space with an emphasis on innovation and integrity.
• Bike offered for residents in Amsterdam and NS Business Card for travel outside Amsterdam