Customer service employee
Are you the kind of customer service employee who enjoys helping customers and solving issues before your coffee even has the chance to cool down? Do you love listening, understanding, and turning challenges into smart solutions? Join our team in Venlo and make a real difference in an international logistics environment!
What are you going to do?
In this position, you’ll be the central point of contact for your customer, handling daily communication and making sure every step—from order to delivery—runs seamlessly. You know how to set clear expectations and keep customers informed. This is a full‑time role (40 hours per week) during daytime hours, and you can enjoy flexible start times in coordination with your team.
What will you be doing?- Serve as the primary contact for customer inquiries via phone and email
- Handle orders, returns, and complaints efficiently and accurately
- Coordinate closely with the warehouse to secure on-time deliveries
- Track order progress and follow up on urgent or time‑sensitive requests
- Support internal reporting and update work instructions when needed
- Participate in regular progress meetings with internal and external stakeholders
- Contribute to process improvements and help drive overall customer satisfaction
- Gross monthly salary up to €3,500 (salary depends on experience)
- 20 vacation days and 7 adv days
- 8 % holiday allowance
- Travel allowance
- Pension from day one
- Access to Adecco Academy for online training
- Intention for the future a permanent job in an international company
Where will you work?
Our client is a growing international company in the logistics sector. They serve a variety of customers, mainly in consumer electronics and medical equipment. The location in Venlo is easily accessible, close to the A73 motorway, with free parking available.Within the company, there are many opportunities for personal and professional development. It’s a great place to work, where people enjoy being part of the team.
What do we ask?- You have a level of education and/or experience equivalent to mbo+/hbo or higher
- Experience in an international Customer Service or Sales Support environment is a plus
- Strong administrative skills with attention to detail
- Experience with WMS/ERP systems and strong skills in MS Office
- Good communication skills in English; knowledge of Dutch is an advantage
Are you interested?
Interested in this Customer Support position? Apply before March 20th. Click the apply button and leave your contact details. Adding a CV is not required but recommended — it helps us get a better understanding of your experience and skills. If you have any questions about the role, feel free to contact T 088 3746350.We’re happy to assist you!