Consumer Care, Quality Content en Compliance Specialist
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries, and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination.At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
what we offer- A great salary matching the Nike standard.
- High impact on global consumer experiences.
- On-campus sports and legendary Nike events.
- Access to top-tier training and coaching.
- Start via Randstad, chance for a Nike contract.
- Join a world-famous, ambitious top brand.
who are you
We’re searching for a passionate Quality, Content & Compliance Specialist to elevate the Nike Digital Consumer Care experience. In this role, you’ll be the driving force behind creating premium, seamless interactions for our consumers by empowering contact center teams with the right tools, knowledge, and processes.
You combine consumer insights, quality assurance, and departmental planning to shape how we serve millions of athletes worldwide. If you thrive on solving problems, setting high standards, and influencing the future of digital service, this is your opportunity to make a real impact.
- Minimum 2 years of experience in content design.
- Proven experience within a contact center.
- Knowledge of and enthusiasm for AI technology.
- Experience with process-driven methods like Lean.
- Ability to analyze complex data and trends.
what will you do
Imagine starting your day by diving into yesterday's data. You notice agents are hitting a specific roadblock, and you fix it instantly by creating the right content and instructions. You are essentially the coach behind the scenes, making sure the team on the field knows exactly how to win over the consumer.You coordinate with different departments to keep everything compliant while constantly hunting for smarter ways to make the work better and faster.
- Identifying gaps and turning them into improvements.
- Creating and refining agent-facing materials.
- Partnering with centers on QA and upskilling.
- Using AI tools to boost operational efficiency.
- Presenting insights to key stakeholders.
where will you work
You will be based at the impressive Nike EMEA campus in Hilversum. The atmosphere here is unmatched—you can feel the passion for sport and innovation everywhere. It is an inclusive place where imagination is rewarded and where you collaborate with teammates from all over the globe.At Nike, you aren’t just an employee; you are part of a team that pushes the edges of what is possible.
- International and highly inclusive environment.
- Strong focus on innovation and digital growth.
- Healthy lifestyle with on-site sports facilities.
- Informal yet highly professional company culture.
job application
Are you the specialist we need to strengthen the Nike team? Don't wait—don't let this opportunity sprint past you. Click the application button right now and score your dream job!
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