C004226 Project Management Support (NS) - THU 15 May

Required Security Clearance: NATO SECRET

Duties and Role:

The incumbent will be contributing to the Service Delivery Management section, part of the Independent Assurance Branch, by:

1. Assist with the management of the project assurance intake for the branch.

1. Administrative responsibilities (tracking, reporting)
2. Support the assurance requirements assessment process

1. Assist with the monthly and quarterly reporting requirements for Services and Projects.

1. Complete required status reports in project management tool.
2. Complete required updates in project management tool.
3. Complete project overview for monthly execution meetings with branch management.

1. Assist with the new service requests with CQO in the lead.

1. Provide support in the writing of price proposals for annual and ad-hoc funding request.

1. Assist with administrative requirements of the branch in regard to service delivery (purchasing, travel and meeting coordination).
2. Liaising with management branch.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Proven 2 years experience as a project manager support professional or assistant Service Delivery Manager, or similar role.
• In-depth knowledge of business application technologies, platforms, and IT service management best practices.
• Proficiency in incident and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Desired:

• Experience as a project manager or service delivery manager