Front line IT support Intern

Find more information about the platform at Pluxbox.com/pluxboxplatform

Must be legally authorised to work for any employer in the Netherlands without sponsorship.

• Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.
• Assist users in software installations, configurations, and updates.
• Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
• Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
• Help maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and ensure fixes are effective.
• Escalate complex technical issues to senior IT support staff when necessary.
• Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
• Collaborate with other team members to ensure timely issue resolution and continuous improvement.
• Assist in training users on software usage and best practices to improve efficiency.

• Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
• A basic understanding of software applications and their functionalities.
• Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
• Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
• Excellent communication skills and customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Detail-oriented with good organizational and time-management skills.
• Willingness to learn, adapt, and grow in a fast-paced IT environment.
• EU citizen or valid work permit for The Netherlands
• Self-starter, creative, quality results driven and should be a team player
• Strong communication skills, work ethics and dedication
• Familiarity with popular software applications, troubleshooting methodologies, and testing tools.
• Basic knowledge of programming languages is a plus.
• Understanding of software lifecycle and development processes (e.g., Agile, Scrum).
• Previous experience in software or IT support is an advantage but not required.
• Experience with remote desktop software or IT ticketing systems is a plus.

Benefits

At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.

• Freedom to use the latest technologies to realise our vision
• Being part of an enthusiastic, international, multidisciplinary team
• An open environment to grow, learn and develop
• Closely work with and for renowned international clients

We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.

• A nice workplace at the Hilversum.
• Nice stipend.
• An outstanding working atmosphere.
• Great coffee and unlimited soft drink.
• Being part of a highly motivated team of professionals.
• Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
• Hybrid work.
• Virtual games on Fridays, team outings, pizza parties.

More information Do you have questions about the vacancy? Don't hesitate! contact Ms. A Singh at number 035-7606060. If interested you can apply via arti@pluxbox.com.