Project Coordinator
Description:
SPS Commerce is the world's leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service and accessible experts.
SPS Commerce has achieved 93 consecutive quarters of revenue growth and is headquartered in Minneapolis. SPS Commerce recently acquired TIE Kinetix, a Netherlands-based company with 36 years of EDI and e-invoicing experience, and approximately 1,200 customers across the Netherlands, France, Germany, and the United States.
SPS Commerce is seeking a Project Coordinator to join our team in the Netherlands. If you have strong organizational skills and the ability to influence and motivate others, this job offers you some great opportunities. As Project Coordinator, you will:
- Gain a broad understanding of our company and interact with a variety of stakeholders, enhancing your chances of moving up, possibly to a Project Manager role
- Play an important role at the front end of operations, coordinating intake of all projects with both new and existing customers of our supply chain solution
- Expand your knowledge of SaaS, EDI and E-Invoicing technologies while also growing your leadership skills
- Join an experienced and welcoming team in an open and friendly environment and enjoy the convenience of a hybrid work arrangement
- Earn a competitive salary, 8% holiday allowance, a company laptop and comprehensive benefits
You will work a hybrid schedule, coming into the office at least once a week. You may come in more frequently as you get up to speed. Open to full-time or part-time between 32-40 hours per week.
Does this sound like you?- You can achieve results through a collaborative approach with stakeholders, but also remain willing to be assertive as necessary
- You bring a goal orientation, working steadily through tasks and changing priorities effectively
- You keep an eye out for potential process improvements
- You embrace working with new technology, diving into new applications and making them your own
Day to Day
Reporting to a Customer Succes Team Lead you will work closely with SPS implementation and sales teams to provide a world-class customer experience and ensure high customer satisfaction. You'll act as a filter in gathering information prior to assigning work to Implementation Consultants.
You will be supporting projects for customers in the Netherlands, Germany and France.
You'll focus on intake tasks once a project launches, which involves communicating directly with customers to gather required information and prepare them a successfull and timely implementation process. You'll also interact extensively with the sales team.Communication will include email, phone calls and both online and in-person meetings.
More specifically, you will:
- Create and manage follow-up on tasks associated with any customer communication
- Handle all customer interactions in a timely manner
- Assign projects to implementation teams
- Train new and existing employees on "queue" and Coordinator processes
- Assist with interdepartmental requests and act as an ambassador for the implementation teams
- Deliver feedback on processes to increase team efficiency and customer satisfaction based on changing business needs
- Assist with reporting of operational metrics
- Provide support on data analysis leading to insights and recommendations to management
Required Skills
To be a good fit for the Project Coordinator opportunity, you will have:
- Completion of an MBO or HBO program from an accredited institution and 1-3 years of related experience or equivalent
- Excellent verbal and written communication skills
- Excellent organizational skills and a proven ability to manage multiple tasks concurrently
- Strong interpersonal skills with the ability to influence and motivate others
- Demonstrated computer knowledge, with the ability to learn new technology quickly
- Fluency in English; familiarity with English is a plus
Preferred but not required:
- Project management experience
- Experience with SaaS or EDI solutions
- Previous understanding of SPS processes
Why SPS?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.
We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them.Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.