Customer Success Advisor | German

Your responsibilities :

• Provide customer service in both German and English by phone, email, and chat
• Support customers with licensing, pricing, payment details, and order status
• Prepare quotes for software licences and renewals
• Follow up on quotes to support the sales process
• Process orders accurately, ensuring correct details and timely deliveries
• Communicate with suppliers to coordinate quotes and orders
• Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service
• Keep databases updated with customer and order details
• Support with other related administrative or service tasks as needed

Requirements

To excel in this role, you’ll need:

• Fluent in both German (C2) and English (C1-C2), spoken and written
• At least 2 years of experience in customer service, customer success, administration or inside sales (B2B)
• Interested in IT/software industry
• Strong problem-solving skills and ability to learn quickly in a changing environment
• University degree or equivalent
• Highly organized, pro-active, detail-oriented, and good at multitasking
• Strong with numbers and comfortable working in a commercial environment
• Customer-focused mindset with excellent communication and relationship-building skills

Its a hybrid working arrangement with 1 day working from home every Friday

Benefits

Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing:

• Start date: June 2026
• A monthly salary ranging from €2.800to €3.300 gross, depending on your experience and education
• Monthly bonuses linked to performance paid monthly
• Holiday allowance.
• 25 vacation days.
• Reimbursement of travel costs up to €250 per month.
• Extensive training and ongoing support.
• Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break.
• 4 days working onsite and 1 day working from home (Friday)
• A dynamic and lively work environment located in the heart of Amsterdam.

Application Procedure

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.