Deskside Technician – End User Computing
Deskside Technician – End User Computing (EUC)
Venlo, Netherlands | Full-timeSchedule: 8-hour shifts
About the Role
We are seeking a skilled Deskside Technician – End User Computing (EUC) to provide on-site technical support across corporate environments.
In this role, you will be responsible for troubleshooting, maintaining, and supporting end-user devices and systems, ensuring a seamless user experience and adherence to service level agreements (SLAs). You will act as a key point of contact between users, IT teams, and business units to resolve technical issues efficiently.
What You'll Do
You will:
- Provide on-site technical support to end users in line with SLAs
- Troubleshoot and resolve hardware and software incidents
- Install, upgrade, and maintain desktops, laptops, monitors, and peripherals
- Support network connectivity (LAN/WAN access, printers, file services)
- Configure and maintain network printers and scanners (including TCP/IP setup)
- Deliver break/fix support for end-user devices and non-warranty assets
- Support and configure mobile devices and mobile computing platforms
- Perform preventative maintenance to reduce recurring issues
- Provide VIP support for senior stakeholders and specialized equipment
- Manage printer configurations and queues based on requests
- Track incidents and service requests using ticketing systems
- Communicate effectively with both technical and non-technical users
- 3–5 years of experience in End User Computing (EUC) or deskside support
- Strong experience with Windows environments (Windows 7/10)
- Hands-on experience with device installation, configuration, and troubleshooting
- Knowledge of imaging tools (e.g., Ghost, MDT)
- Experience with data backup and recovery tools (e.g., USMT)
- Understanding of network configuration and connectivity
- Experience supporting enterprise-level IT environments
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple tasks
- Hardware & software troubleshooting
- Windows deployment & migration
- Network & printer configuration
- Mobile device support
- Incident & problem management
- Customer-focused service delivery
Work Environment
This is a hands-on, on-site role within a corporate IT environment. You will interact directly with end users, providing high-quality support and ensuring minimal disruption to business operations.