IT Service Engineer

IT Service Engineer -Dutch Speaking

Location: Drachten, Netherlands

About the Department

At the Manufacturing IT (M-IT) Department, we are the backbone of production. In Drachten, we manage a dedicated production network where every machine is interconnected. Our department is a hub of innovation, consisting of three specialized pillars: Software Development, Data Science, and Service & Infrastructure.

We are looking for a driven IT Service Engineer to join our Service & Infrastructure group. Your mission? Ensuring the 24/7 reliability, security, and performance of the critical IT/OT systems that keep our factory moving.

The Role

• experience

• skills

Key Responsibilities:

• Operational Excellence: Ensure high-level service delivery for the M-IT landscape, providing both hardware and software support.
• System Integrity: Manage the deployment, service, and replacement of computers and peripherals, optimizing configurations for maximum performance.
• Support & Escalation: Act as the 2nd line support for complex technical issues and complaints, managing escalations to higher support functions or vendors when necessary.
• Security & Stability: Maintain a secure environment for both IT and OT (Operational Technology) components within the production facility.
• Collaboration: Work closely with the Service group to review key issues and approve technical decisions.
• Availability: Support a 16/7 service window, including participating in an on-call schedule (phased in after 6–12 months of onboarding).
• qualifications

HBO

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