Technical Application Engineer

Keylane is a leading European supplier of modern SaaS platforms for the insurance and pension industry. We enable our clients to innovate, remain competitive and deliver excellent services to their customers by running their core processes on our cloud platforms.

Benefits-Plaza is Keylane’s all-in-one SaaS integration solution for secure straight through processing (STP) of employee and payroll data.

• Plaza, Keylane provides an Employee Benefits platform for the administration of
• and communication regarding
• all insurable Employee Benefits.

This ensures optimal chain integration, making the entire administration and communication process easier and more efficient for the employer, the adviser and the insurer.

Key about your role

As a Technical Application Engineer in the TAM (Technical Application Management) team for Benefits-Plaza, you help safeguard the availability, performance and security of our Benefits-Plaza environments for customers in the Life & Pension domain.

Together with experienced colleagues, you:

• Take ownership of complex incidents and problems on the Benefits-Plaza platform, acting as a technical escalation point for colleagues and stakeholders.
• Monitor the Benefits-Plaza platform and act on alerts and incidents (for example disk space issues, high CPU usage or Tomcat down situations).
• Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes.
• Support the provisioning and configuration of new customer environments, including setting up application components and validating that they are ready for use.
• Oversee webservice provisioning for customers, including whitelisting, network/security configurations and end-to-end technical validation.
• Design, plan and execute patching and upgrade cycles for the underlying technology stack (RHEL, DB2, Tomcat and related components), balancing risk, downtime and compliance requirements.
• Manage the full lifecycle of client and server certificates, including planning renewals, coordinating with customers and ensuring secure deployment across environments.
• Play a key role in external audits, penetration tests and disaster recovery/failover tests: preparing evidence, leading technical execution, and following up on remediation actions.
• Contribute to the standardization and automation of TAM processes (runbooks, scripts, tooling) to ensure consistent, repeatable operations.
• Drive capacity management and monitoring: tuning thresholds, improving dashboards and automating responses where possible.

You are comfortable making decisions in complex situations, keeping the overview under pressure and balancing customer expectations, security and operational risk.

Key about your team

You will work in the TAM team, part of Keylane’s SaaS organization:

• We deliver best-in-class SaaS services from a secure, ISO-certified private cloud, ensuring our customers can focus on pension administration while we manage the technical platform.
• The team consists of highly skilled IT professionals with strong expertise in infrastructure, databases, middleware and security, combined with deep knowledge of the Life & Pension domain.
• We work with standardized processes for migrations, implementations and operations, and continuously refine our way of working based on experience and feedback.
• We value openness, collaboration and ownership: everyone is encouraged to contribute ideas and take initiative.

Requirements

You recognize yourself in the following profile:

• You have at least a completed Bachelor / Master degree in IT or a related technical field.
• You have 5+ years of experience in technical application management, infrastructure operations or a similar role managing business-critical applications.
• You are proficient with application and web servers such as Tomcat, and understand how it interacts with networks, security components and the application layer.
• You have practical experience with security hardening, patching and vulnerability management, especially in regulated or audited environments.
• You are familiar with certificates (PKI), networking and firewalls, and know how to work with concepts like whitelisting, proxies and load balancers.
• You can script and automate (for example with PowerShell, Bash or Ansible) and are comfortable working with monitoring and deployment tools.
• Knowledge of Oracle, Weblogic, Windows servers is a strong plus.
• You are analytical, structured and pragmatic, able to quickly understand complex situations and define clear next steps.
• You are a communicative team player: you work closely with colleagues and stakeholders and can translate technical issues into business impact.
• You like working in a dynamic, fast-growing environment and think in solutions rather than problems.
• You will grow into taking more ownership of incidents and changes, and after a proper onboarding and training period, you will be part of the standby/on-call rotation.
• A Certificate of Conduct (VOG) and reference check are part of the application process. All employees follow information security training and have basic information security responsibilities.

• A monthly gross salary between € 3.630 and € 4.150 based on 40 hours per week.
• 8% holiday allowance of your total gross salary.
• A profit share.
• A pension scheme, with the option to save extra.
• Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like.
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month).
• The possibility of working remotely from abroad for up to 2 months per year.
• The possibility to lease a bike through our bike leasing program.
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract.
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally. · A comprehensive vitality offers to help you stay healthy. Read more here