Junior Customer Operations Specialist
Working across multiple supply chains with varying lead times and service expectations, the Junior Specialist gains hands-on experience in navigating system integrations, monitoring automated flows, and supporting end-to-end service delivery.
The role offers a strong foundation for growth in customer operations, with exposure to both process execution and continuous improvement initiatives.
Key contributions of this role include:
- Drives incremental improvements by identifying process gaps and supporting (ITrelated) optimization initiatives across customer operations
- Ensuring accurate and timely order entry and validation across multiple digital channels (EDI, web portal, robotic flows).
- Monitoring order and delivery flows, identifying discrepancies, and supporting resolution in collaboration with internal teams.
- Communicating proactively with customers and logistics partners to provide updates and manage expectations.
- Supporting system testing and process documentation during IT changes or upgrades.
- Building foundational knowledge of end-to-end supply chain processes and systems
As Junior Customer Operations Specialist, you support the Customer Operations team in delivering reliable, high‑quality service for the customers within the Opco Netherlands within the Europe organization. Working in a functional team setup, you contribute to the daily execution of the Order‑to‑Cash process, ensuring accurate order entry, validation, and flow monitoring across digital channels such as EDI, web portals, and robotic processes.
You actively monitor delivery and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues that impact customer satisfaction. You communicate with customers and logistics partners to provide proactive updates and manage expectations.
This role also offers the opportunity to support continuous improvement initiatives, often IT‑related, by identifying process gaps and contributing to optimization and automation efforts. Through involvement in system testing, documentation, and cross‑team routines, you build strong foundational knowledge of end‑to‑end supply chain processes and integrated digital systems.
- experience
- skills
- Bachelor + 3-5 years experience, Master + 1-2 years experience
- Knowledge of Supply Chain within the FMCG (preferable experience within Customer Care, Sales Support, Logistics, Demand planning or something comparable)
- Experience within SAP+SALESFORCE are a plus
- Customer centric thinking (besides Customer Care/Sales support it can also be hospitality or somethting similar.)
- Familiarity with complex system landscapes, including ERP systems, customer integration platforms, and digital tools that support end-to-end order-to-cash processes.
- Good in Dutch and English, written and spoken: French a pre: big plus for Belgium market
- Once every two months, there is: One Saturday shift, which is slightly more than half a day (typically shorter than a full day), and One on-call duty during the same week.
- qualifications
HBO,WO
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