Principal Solution Designer
Principal Solution Designer - OTS/PTS talent solutions
job family
OTS/PTS Global Enterprise Customer Support and Solutions - Randstad Enterprise
job subfamily
Solution Design
job tittle
Principal Solution Designer
location
Remote EMEA/NAM
job grade
Grade 18 (?)
reports to
Customer Excellence Lead
manages
potentially a more junior solution designer in Hub (Budapest)
Sales support
6b-8b+ in year sales opps
Key stakeholders- sales & account management and their most senior client stakeholders across the whole Randstad organisation: Global Enterprise Strategic Account leaders and EVPs (former RESC); Enterprise Strategic Account leaders (former NASA/SANA/KAM); Randstad Enterprise Sales leaders;
- Commercial Committee;
- leaders across specializations and other member teams across the Global Enterprise Customer Support and Solutions Leader (COE) including service & solution design, legal, contract implementation; commercial controller (pricing) and customer support center teams (silver and EAC team), market Enterprise and digital bid teams,
- local market inhouse teams and other functional areas within Randstad and operating company stakeholders who provide operational or delivery services
- 3rd party providers e.g suppliers, technology providers, partners and governing industry groups
First Task:
the first task of the Solution Designer should be to support and lead on transformational OTS projects, including offshoring activities, talent marketing on OTS, target operating models, and technology implementations with a goal to improve user experience, client and talent satisfaction, lowering costs for the Randstad organisation and improving productivity.
Objective of the Role:
As part of Randstad Enterprise’s growth strategy, you have the opportunity to design OTS/PTS talent models across multiple regions to support our client's gain access to high volume Operational/Professional talent skills they need for their diverse business needs.
You will design innovative solutions for temporary staffing services, aligning with client needs and Randstad's strategic objectives.
Working closely and partnering with our sales and account owners you will meet with key customer stakeholders, run workshops and bring your expertise and experience to design the best scalable and optimal solutions tailored to the customer's immediate needs and create a foundation for further expansion and innovation for their contingent workforce needs.This also requires customer facing activities as well as potential international travel.
Your designs will leverage expertise from various subject matter experts from internal IT, Delivery teams, technology providers through to experts in direct sourcing strategies and global delivery.
All designs we create start with our target operating model, which forms the foundation to connect customer requirements to our delivery structure and organization, where we ensure we put the right work in the right location for optimal client engagement and talent/supplier delivery.For OTS/PTS, a global TOM will need to be drafted - you will pioneer the build and continuous evolvement and refinement of this way of working in the OTS/PTS space.
Overall you will own the design, ensuring consistency, integrity, and measurable impact. This requires leading a solution design throughout the initial sales phases and ensuring the design is transferred accordingly to implementations and operations.Once designs are operational during their first few months, you will continue to be involved in bringing expertise and advisory responsibilities supporting specific design decisions and empowering the operational team to make future decisions.
For existing large or strategic clients, you can be expected to review, re-design and recommend how to evolve towards the next generation of services to unlock and evolve further value and efficiencies.
This is a senior job operating corporately across the whole Randstad organization. Teamwork is essential, along with a growth mindset, to guide and lead stakeholders through their transformation supporting their workforce needs.
Role Priorities and Responsibilities - starting with Global Enterprise Strategic Account Opportunities:
- support & lead on transformational OTS projects for example:
- Offshoring activities
- Talent Marketing on OTS
- Target Operating Models
- Technology Implementations
- Draft processes and approach for using a target operating model, compliance, costing analysis/pricing analysis, legal & compliance validation of talent models, validation from operations/global business services/operating companies, handover of any end to end documentation and access to all design assets
- participate in client meetings and act as Sales lead counterpart - leading in workshops on OTS/PTS talent models, being assertive yet factual when explaining the pros and cons, especially taking time to formulate the ideal outcome.
- Working with internal stakeholders to devise winning bid and solution strategies, understanding of appropriate tech stacks
- Lead on solution strategy for Enterprise deals specifically across people management, location strategy, payroll strategy and technology stack design to ensure a market leading and evolving solution to the end client.
- design talent models for targeted clients which efficiently leverage our breadth of capabilities to deliver across all facets of the contingent workforce.
- manage stakeholder expectations with your designs with respect to scope increase or trade-offs which will impact the overall cost or feasibility of a design. Ensure all design changes are captured and documented in a pursuit plan, clearly showing the evolution of requirements.
- builds up knowledge of regional variations to manage scope expectations
- University/Post Graduate or equivalent professional & intellectual experience, or at least 5 years’ experience of multi-national, multi-region design, and proven ability to function within matrix onshore and offshore organizations
- ideally background in both Blue collar Workforce Management / Day-to-Day Operations and MSP experience, Business Process Design
- knowledge and know-how of high-volume OTS/PTS talent models, associated pricing and delivery models and sourcing strategies
- Strong internal network is a definite plus
- leading stakeholder engagement with clients and colleagues during each pursuit ensuring a clear understanding of the talent model, responsibilities and accountability
- ability to design global and regional contingent solutions from scope to deployment
- working knowledge of or keen interest in VMS/HR technology platforms and practical user interfaces/capabilities
- demonstrated understanding and working with complex financial and pricing models to support client solutions and negotiations
- ability to connect business requirements with process and technology
- experience building trusting relationships at all levels of an organization especially with senior executives
- ability to present to executive and senior management and client stakeholders
- working in a commercially driven organization using platforms such as salesforce.com
- critical thinking, problem solving and analytical skills bringing in data and proof points and benchmarks
- handling confidential information e.g innovation, talent hiring volumes
- excellent in written English
- independent and strong self management skills, thinking ahead of who’s doing what and a hands-on approach to lead by example.
- affinity with HR/staffing/talent models
- understanding and use of Challenger sales methodology and its application
- thorough understanding of the sales/account management process and including result driven KPI’s/OKR’s
- digital fluency with google or microsoft platforms e.g sheets, excel, slides etc.
- leading and influencing teams and stakeholders
- the role needs to be based in EMEA
- travel (regional and global) is required at times and depends on group needs and events.
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