Senior Director - Business Process Lead Procurement - Amsterdam

Role Description:

About Booking.com

Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $166 billion (2025). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.

So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.

• Think customer first.

• guests, partners, colleagues
• to make it easier for everyone to experience the world.
• Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
• Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
• Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
• Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

The Role

This role does not own functional stakeholder relationships (e.g., IT, Marketing, HR), which remain the responsibility of the respective Global Tower Leads. Instead, the role ensures that the procurement needs of Booking.com's horizontal business units — such as Accommodations, Marketplace, and Trips — are clearly understood, prioritized, and executed in alignment with enterprise-wide procurement goals.

The Business Process Lead will also be responsible for overseeing the procurement operational delivery into the brands, including the development and implementation of processes, tools and systems to ultimately ensure a seamless procurement experience for the business.

The role acts as a crucial link between internal stakeholders, Tower Leads, and the external supply market, leading cross-functional collaboration to optimize value, reduce risk, and support long-term growth.

A high degree of strategic thinking, stakeholder management, and operational oversight is essential, with a strong focus on aligning procurement strategies with brand and business objectives across all towers.

Key Responsibilities

• Act as the main procurement interface for senior stakeholders across Booking.com’s horizontal business units.
• Collaborate closely with Global Tower Leads on spend and contracts that affect Booking.com business units.
• Ensure alignment between brand-level needs and global category strategies, while adapting execution to local contexts and priorities.
• Facilitate cross-functional collaboration within Booking.com to support value creation, risk reduction, and operational performance.
• Partner with Global Tower Leads to localize category strategies and ensure smooth coordination in execution at Booking.com.
• Support Tower Leads in their engagement with functional leaders (e.g., CTO, CMO) by providing brand-specific insights and enabling effective local implementation.
• Own procurement engagement with Booking.com’s brand-level business leaders, ensuring a seamless interface between global procurement strategy and brand execution.

• Review and sign off on category strategies, ensuring alignment between Tower Leads objectives and Brand business goals, and driving their successful implementation.
• Identify and unlock value in underspent or underleveraged categories.

• Translate business needs into optimised procurement plans, taking a long term view of their needs to integrate them into procurement roadmaps.
• Ensure clear alignment between procurement objectives, category strategies and Brand specific needs.

• Responsible for the management and negotiation of commercial agreements e.g. strategic partnerships and revenue-generating agreements.
• Champion adherence to procurement mandates, global standards and sourcing policies across all supplier negotiations.
• Approve contracts in line with DOA (Delegation of Authority) policies escalating to CFO when necessary.
• Act as a senior escalation point in complex vendor negotiations, representing both procurement and broader business interests, including discussions with vendors where appropriate.

• Oversee contract performance management, including monitoring of KPIs and ensuring contract compliance.
• Collaborate with business units on supplier relationship management strategies to ensure alignment with category plans.

• Bachelor's degree required, Master degree preferred.
• 12+ years of Procurement experience with 3-5 years in similar roles and/or Head of Category Management
• Requirement of special knowledge and skills
• Results-driven strategic leader with broad functional expertise.
• Proven track record of leading high-performing teams through complex, high-stakes initiatives, effectively managing challenging stakeholders and tight deadlines.
• Exhibits executive presence and the ability to influence senior business, Brand, and Group stakeholders.
• A transformative leader adept at navigating ambiguity and driving change within fast-paced, agile environments.
• Exceptional communication, negotiation, and storytelling skills that engage and inspire.
• Holds or is pursuing a globally recognized procurement qualification (e.g., CIPS).