Manager LPS Process & Technology

Role Description:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

The LPS Process & Technology team is focused on making it easier for everyone in Local Partner Services to achieve their goals by enabling efficient and effective ways of working. The team is focused on providing the right systems, tools, and processes to manage the relationships with our Accommodation Partners across the globe.

The manager process innovation will have 3 main responsibilities:

• Own, define, and deliver all the processes and the technology solutions that enable our Commercial teams in Local Partner Services (LPS) to manage the relationship with our Accommodation Partners.
• Manage and engage a team of (senior) specialists (3 to 6).
• Build a strong support network across the booking departments to enable improvements for Partner Facing teams and our partners. Examples include product & tech teams, commercial teams, and strategy teams.

It is expected that your team will ensure a best-in-class partner satisfaction.

Our ideal candidate has experience with large scale process and technology transformations, ideally including working with third party solutions combined with an analytical, energetic and can-do approach. You ideally have experience in managing and engaging a team of individual specialists working on a range of projects and domains.

You will understand the needs from Partner Services, prioritize and translate into both longer term plans and quick actions. You will develop, inspire and coach team members by showing a positive can-do attitude, role modelling the principle of taking ownership and challenging the status quo.

Key Job Responsibilities & Duties:

• Own, define and deliver all the commercial processes globally that LPS executes on.
• Together with Product and Tech team co-own our technology solutions that enable those processes (CRM, communication channels, dashboards, etc.).
• Own the day to day relationship with third party technology vendors.

• Independently lead projects with global operational impact from scoping to execution, data analysis, recommendation and implementation.
• Sets and implements plans and delivers results that have significant impact.
• Proactively starts initiatives to increase efficiency and effectiveness through processes, automation and systems.
• Understand business needs and drive change accordingly, taking ownership of removing any blocks that slow down progress and innovation. Strongly collaborate with other functions / units to find viable solutions.
• Work with various stakeholders to define and implement a prioritized backlog of tasks and projects.

• Translate the vision of Partner Services to team members and translate this into tangible goals and objectives for the team.
• Define scope, mission, objectives for the team and communicate broadly within and outside it.
• Ensure constant improvement and innovation within the team, challenging the status quo in terms of processes, tools and scope.
• Analyze performance and data and translate into actions and tactics to improve performance and findings for the team.
• Manage, develop and coach a team of experts in the field of optimizing, automating and centralizing operational activities.

Qualifications & Skills:

• Minimum of 5 years working within project management, continuous improvement or operational excellence.
• Lean or Six Sigma certification highly preferred.
• Strong interpersonal skills with ability to build and maintain a network, flexible and a positive attitude.
• Very strong communication and influencing skills, effectively communicate in front of small audiences and ability to influence in 1:1.
• Outstanding project management skills, able to drive transformational project with large cross-functional; impact on the organization.
• Managerial and leadership skills: able to lead and inspire medium size team, including senior specialists.
• Strong problem solving abilities, including strong familiarity with deal structuring, negotiation and contracting processes .
• Proactive in taking ownership.
• Flexible, ability to multi-task and strong organizational skills.
• Stimulates team work, within and outside of own team .
• Commercially minded and result driven.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts
• up to 1400 per year
• for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to t