Customer Support Advisor

Hellios is committed to delivering unparalleled service quality and innovative technology. To learn more about our core values and customer-centric approach, visit our website.

Tasks

What You'll Do

Join our dynamic, international company, embrace challenges, and exceed targets.

Key Responsibilities

• Build strong customer relationships, offering onboarding support.
• Validate online questionnaires with precision.
• Log and update customer records accurately.
• Advise and process fee payments for customers.
• Utilise validation processes in our business system.
• Identify and implement process improvements.
• Actively participate in team meetings.
• Consistently meet or exceed personal targets.
• Escalate customer issues to the Project Manager.

• Make 40+ outbound calls daily, explaining service benefits.
• Log customer contact, activity, and outcomes in the CRM system.
• Provide clear information to supplier customers.
• Address various customer inquiries and concerns.
• Handle subscription fee discussions.
• Meet and exceed personal targets for call rates.

Requirements

What We're Looking For

The ideal candidate will have:

• Previous customer service experience.
• Working knowledge of data management, analysis, and process improvement.
• Proven ability to meet deadlines and targets through inbound and outbound calls.
• Adaptable to the evolving needs of a growing business.
• HBO-level education or equivalent (preferable).
• Exceptional accuracy, attention to detail, and organisational skills.
• Proficient in Excel and other MS Office applications.
• Articulate with a confident telephone manner.
• Strong interpersonal and communication skills.
• Commitment to delivering excellent customer service.
• Fluent in Dutch and English.

Benefits

• Competitive salary.
• Benefits include blended working.
• 25 days holiday per annum.
• Holiday allowance
• Home-to-work travel expenses.
• Refer a Friend scheme (applicable to some posts).
• Varied program of social events.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment with opportunities for growth? If so, Hellios Information BV is looking for you to join our team as a Customer Support Advisor!