All-round Pension Administration Employee - 2026-APG-418

All-round Pension Administration Employee

Location

Heerlen, Netherlands

Working Hours

32–38 hours per week

About the Role

We are seeking an All-round Pension Administration Employee to join a dynamic pension administration team supporting participants through various pension-related processes. The organisation is evolving into a more service-oriented environment with a strong customer-focused approach, especially in preparation for the implementation of the new pension system.

The team consists of professionals working across three key focus areas:

• Pension payment checks and corrections
• Retirement applications and pension calculations
• Support for retired participants, including payment and account-related queries

Successful candidates may support any of these focus areas depending on business needs.

• Handle customer inquiries, requests, and complaints accurately and efficiently
• Provide excellent customer service to pension participants
• Analyse data and complex pension-related matters and ensure appropriate follow-up actions
• Collaborate actively with team members and provide guidance where needed
• Support onboarding and on-the-job training of colleagues
• Monitor workflow progress and report updates to the team manager
• Contribute to continuous improvement initiatives and process optimisation
• Independently prioritise and manage daily workload
• Support the improvement of operational processes within the department

• Demonstrable HBO (higher professional education) working and thinking level
• Minimum 1 year of relevant experience
• Strong communication and interpersonal skills
• Customer-oriented, solution-driven, and detail-focused mindset
• Ability to work independently as well as within a team environment
• High level of integrity and professionalism
• Eagerness to learn and master new subject matter
• Positive and enthusiastic attitude

• Hybrid working model with 2 days per week onsite in Heerlen
• Travel may be required (approximately 25%–50%)
• Candidates should be comfortable working in a fast-paced and evolving environment focused on customer service excellence