Senior Compliance Investigator, Global Investigation Services

Role Description:

About Booking Holdings

The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

The Role: Booking Holdings is looking for a highly motivated and experienced Compliance Investigator to join our Global Investigation Services team (the “Team”).

The Team is responsible for the intake, assessment, investigation, and management of all compliance concerns raised across the company and for driving the speak up culture in close coordination with Legal and Compliance colleagues.

As a Senior Compliance Investigator, you will handle a diverse docket of compliance matters and play a critical role in assessing concerns, initiating and managing investigations from end-to-end, as well as working closely with colleagues in Legal, HR, and the business to drive the speak-up culture and ensure concern resolution, appropriate accountability, and continuous improvement in our investigation program.

This role reports to Booking Holdings’ VP, Investigations.

Key responsibilities:

• The Senior Compliance Investigator, GIS (the “Role”) will manage a diverse docket of compliance investigations and matters.
• The Role will be responsible for reviewing and preliminarily assessing concerns and determining whether a formal investigation is required.
• If a formal investigation is not required, the Role will be responsible for properly closing out the matter (including with concern raisers and other stakeholders), properly documenting the reasoning and steps taken, as well as properly referring the matter, if required, to ensure it is addressed.
• If formal investigation is required, the Role will be responsible for developing an investigation plan, keeping GIS management and other stakeholders apprised of progress, and conducting necessary fact finding, which may include interviews, data collection, and coordination with multiple teams.
• The Role will also be responsible for creating complete and accurate investigation reports, facilitating disciplinary sessions, and documenting results in the case management tool.
• The Role may also work on special projects as designated by the VP, Investigations from time to time, including policy and investigation process development and improvement and proactive review of targeted risk areas
• The Role will also be responsible for building and maintaining effective relationships with stakeholders across Booking Holdings and our brands, as well as outside counsel and other third parties.

Key skills and experience:

• Ideal candidate will have both private practice and in-house experience with compliance investigations.
• Extensive experience in investigating internal fraud and other Code of Conduct matters across large multinationals
• Bachelor’s Degree required; J.D. degree or equivalent preferred.
• Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment
• Experience implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports
• Experience working with diverse and global team
• Acts with highest levels of integrity at all times
• Excellent verbal and written communication skills, including strong presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders
• Proven success communicating effectively with stakeholders globally

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