Customer Service B2B

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance.

Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.

Your main responsibilities include:

• Managing the Order-to-Cash process
• Maintaining a helicopter view of the full supply chain
• Anticipating issues and proactively coordinating solutions with other teams
• Identifying and assessing customer needs to ensure high satisfaction
• Recording customer issues and performing root cause analysis
• Handling financial disputes and processing credit notes when required
• Ensuring accurate order processing, including month-end closing
• Updating and improving internal procedures

• Monthly salary: €3.445 – €4.137 depending on experience
• 25 vacation days, 8.00% holiday allowance, and a 13th-month bonus
• A 32–40 hour contract for 8 months with the possibility of extension based on performance
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period
• Autonomy in managing your own customer portfolio
• A meaningful role within a global company where your work has real impact

Functie-eisen

• Customer Service and Order-to-Cash experience in logistics/supply chain.
• Fluent in English (C1 level);
• Fluent in Italian (C1 level);
• Strong organizational skills and ability to maintain oversight.
• Independent, communicative, and professional in handling responsibilities.

Over het bedrijf

This role is set for the duration of 8 months with the possibility of extension.