After Sales Manager - Digital and Hardware

Over onze klant

They have become the market leader in sports turf technology, supporting grounds teams in over 600 stadiums worldwide. Their technology helps clubs grow and maintain world-class playing fields through innovations such as smart lighting, IoT sensing, and their autonomous UV-C robot platform.

• Develop with the Commercial- and Operations team the global after-sales service strategy for digital and hardware products.
• Oversee the integration of hardware and digital service operations to deliver a cohesive customer experience.
• Lead continuous improvement initiatives using service analytics, customer feedback, and performance KPIs.
• Manage and mentor your colleagues which are part of the

• Define SLAs, escalation procedures, and service quality metrics for both digital and hardware products.
• Collaborate with the Product team (Engineering), and Commercial team to shape service requirements and provide input for improvements.
• Ensure effective coordination between customer support (digital and hardware), field service engineers, and the software team.
• Oversee digital tools for ticketing, remote diagnostics, and predictive maintenance.
• Ensure a customer-centric approach in all service processes.
• Handle major incident resolution and act as the escalation point for complex customer

• Use analytics to monitor service performance and drive data-driven decisions.
• Produce regular reports on service KPIs, uptime, and customer satisfaction.
• Manage service budgets and cost optimisation without compromising customer satisfaction

• Bachelor's or Master's degree in Engineering, IT, Business Administration, or related field.
• 7+ years of experience in after-sales, customer support, or service operations roles,including digital product experience in a B2B automotive or agricultural industry.
• Proven track record managing cross-functional digital and hardware teams.
• Strong understanding of digital platforms, cloud services, and connected device ecosystems.
• Experience in service transformation, automation, or digitisation projects.
• You are communicative and have a command of both the Dutch and English languages.

• Competitive salary based on 40 hours per week: determined based on experience
• Holiday allowance
• Travel allowance
• Pension
• Personal development initiatives
• Laptop and phone
• 25 days holidays
• Flexible working hours, work from home once a week.