Service Engineer

Overview:

This role is based in Utrecht, Netherlands and may include up to 100% travel.

Responsibilities:

Technical Support: Provide expert technical support, troubleshooting, and maintenance of automation systems and equipment for customers across various industries.

Remote support: Remotely conduct diagnostics, troubleshoot problems, and implement solutions.

Field Service:

• Travel to client sites to perform installations, repairs, and upgrades on automation systems.
• Correction of complex problems/malfunctions to PLC/SCADA and/or computer-controlled installations.
• Failure analysis in automation via online diagnosis. Investigate the root cause of failures and take the appropriate corrective actions.

Sales and Business growth: Drive business growth by providing exceptional service and fostering strong client relationships.

Skills:

• Thorough understanding of control system design and coding
• Self-motivated, organized, and able to prioritize a variety of tasks
• Ability to handle sensitive and confidential information
• Strong technical knowledge of automation systems and equipment.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Willingness to travel to client sites as needed.
• Problem-solving and critical-thinking abilities.
• Knowledge of industrial control protocols like Modbus, DNP3, Profibus, etc.
• Experience in troubleshooting and working with 3rd party support services
• Experience with electrical and instrumentation diagrams (including block diagram, connection diagrams and instrument loops).

Qualifications:

• Bachelor’s degree in engineering or a related field
• Proven experience in the automation industry, including technical support and service
• Minimum 5 yrs. experience in an automation role in an industrial setting
• Hands-on experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Professional level English (C1, C2, or Native)
• Ability to work in The Netherlands and other European countries without sponsorship

• Experience with one or more of the following platforms:
• Inductive Automation Ignition
• Rockwell ControlLogix/CompactLogix, PlantPAx, or FactoryTalk
• Emerson DeltaV
• Schneider Electric Modicon PLCs, EcoStruxure, PowerSCADA, or Power Monitoring Expert (PME)
• AVEVA System Platform or AVEVA PI Historian System
• Siemens S7, PCS7, or WinCC
• Other: VMWare, Cisco or Fortinet Networking and Firewalls